As a Velocity partner, Convergent is skilled to serve as our customers' trusted advisor. We own the customer relationship – including marketing, sales, onboarding, support, ongoing customer success, and the delivery of customized professional services – offering an enhanced
customer experience.

Mitel Contact Center

Deliver high-quality customer experiences by solving problems faster with Mitel’s Contact Center tools. Delight customers with
quick and detailed service.

shutterstock_314848592

 

Key Benefits

  • Modernization- Automatic updates, easy migrations, multimedia and more meets customer’s demands and bring you to the modern era.
  • Scalability- Add capacity, redundancy, and remote agent capabilities to your current contact center with Mitel’s best-in-class software.
  • Drive Performance- Automate and optimize calls with improved forecasting, visibility and call routing.
  • Integrated Systems- Keep everything in one place with CRM integration options that give you access to customer records on-call.

    Request a Consultation

Mitel MiVoice Business

We’ve taken the power of Mitel’s MiVoice solution and combined it with the flexibility and security of a private cloud.

miVoice

 

Key Benefits

  • Virtualized- All the power of Mitel’s solution paired with the flexibility and security of a private cloud.
  • Remote Capabilities- Consistent communications from anywhere on
    any device.
  • Voice and VoIP- Rich PBX features, call controls, mobility and VoIP desk phones give you strong connectivity anywhere.
  • Full Control- Unlike publicly hosted solutions, you get maximum flexibility and full control in a private cloud environment.

    Request a Consultation

Mitel MiCloud Flex

Communicate better with a secure, customizable and customer-focused environment.

photo-ps-micloud-flex-2

 

Key Benefits

  • End-to-end solution
  • Meets business customization requirements with integrations
  • Single instance security 
  • 99.999% availability for core voice services
  • Dual Data Center geo-redundant failover
  • Advanced omnichannel contact center

    Request a Consultation

Request a Consultation